Projects and Systems Coordinator - Harare,Zimbabwe

• Home
• Jobs
• Job Page

Ensure all issues requiring ICT support are recorded in the Service Desk systems.
Ensure timely resolution of all issues as assigned in Service Desk systems.
Track own Help Desk performance metrics to ensure ICT department meets business support objectives.
Provide support for QEOSH and AUDIT Systems
Identify and recommend appropriate ICT resourcing across the business.
Coordinate all IT related training for the business.
Assess, Analyse, Identify and recommend training for business users as required
Contribute to production of departmental budgets
Manage departmental expenditure and execute the budget
Identify and participate in the recruitment of competent ICT resources. Conduct performance appraisals and ensure attainment of set objectives and provide performance feedback for direct report.
Administer Business Systems to ensure uninterrupted ability to transact following the Systems Development Life-Cycle model.
Maintain a project management office where all group IT projects are documented and tracked centrally.
Manage projects by organizing, enforcing adherence to Project Plans and motivating project teams.
Identify and lead adoption of a project management methodology as well as manage project risk, scope and resources in line with identified methodology.
Ensure adequate communication to all stakeholders on all open projects.

Key Skills
Strong analytical problem solving skills and root cause analysis
Excellent customer relations
Time Management
Effective communication skills
Budget control
Leadership skills