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Establishing and maintaining relationships with all stakeholders.
Establishing and maintaining processes to manage scope over the project lifecycle.
Identifying and developing project requirements to establish project deliverables.
Managing scope, scheduling, risks and costs throughout the project implementation and lifecycle.
Constituting, managing and motivating project team members.
Performing quality assurance processes.
Monitoring and assigning resources appropriately.
Developing Project governance model to be used for the management of all projects in the organisation
Carrying out assessment of project progress and develop stabilisation measures.
where necessary and generating projects performance reports.
Developing and conducting training in Project Management.

Undergo technical training for atleast 3- 4 months in Microsoft dynamics 365 ERP
Working with Implementation team on deploying ERP solutions and ensuring seamless system integration
First line of support to the clients after project implementation signoff
Running diagnostic tests and resolving issues to enhance performance.
Providing ERP end-user training and technical support.
Documenting ERP processes and preparing deployment progress updates.
Keeping informed of the latest ERP developments, upgrades, and offerings.

Develops digital marketing strategy by studying economic indicators, tracking changes in supply and demand, identifying customers and their current and future needs, and monitoring the competition.
Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns.
Designs, builds, and maintains our social media presence.
Contributes to marketing effectiveness by identifying short-term and long-range issues that must be addressed.
Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs).
Identifies trends and insights and optimizes spend and performance based on the insights.
Brainstorms new and creative growth strategies through digital marketing.
Plans, executes, and measures experiments and conversion tests.
Collaborates with internal teams to create landing pages and optimize user experience.
Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
Identifies critical conversion points and drop off points and optimizes user funnels.
Completes digital marketing department operational requirements by scheduling and assigning employees and following up on work results.
Maintains digital marketing staff by recruiting, selecting, orienting, and training employees.
Develops digital marketing staff by providing information, educational opportunities, and experiential growth opportunities.

Reporting to the Digital Product Development and Innovations Manager, the successful candidate will among other things be responsible for:
Receiving requests from internal business units through approved business cases and Backlogs and provide solutions.
Conducting research and customer interviews to identify customer pain points and solutions provision.
Checking periodically that the developed products are complying with the relevant policies and procedures.
Conducting product research and Implement enhanced products/ service features in line with market trends and customer needs to increase usage of channels.
Implementing digital product packages that support the brand perception and marketing strategy.
Preparing periodic informative reports on digital transactions and processes to inform management decision making.

Key member to develop and encourage Digital Innovation initiatives within the company.
Coordinate New Technologies and innovation activities.
Communicate and contribute to spread innovation culture spirit side to entrepreneurial spirit within the affiliates.
Coordinate Innovation related events.
Function as the representative to affiliate innovation activities.
Assist to maintain New Technology portfolio and methodology within the business.
Ensure Innovation initiatives are accurately tracked including.
Technology watch activity about IT New Technologies and Methods. Responsible for the development, testing and delivery of New Technologies. Responsible for understanding the business needs and preparation of digital solutions based on company’s Long Term Plan.
Responsible for coordination of New Technologies within the business.

KEY PERFORMANCE AREAS

1. GPS Tracking and IoT implementation and delivery
• Lead and manage the installation and setup of the ID Sethala GPS tracking solution and any other data collection devices in the form of utility monitoring, weather stations, farming, and haulage sensors
• Liaise with the company depots on stock requirement, sourcing, procurement, and delivery of all devices from South Africa to relevant countries
• Travel to the company’s sub-Saharan depots to implement system and train staff
• Ensure project tasks are delivered within scope, budget and on time
• Maintain and monitor project plans and time scales
• Ensure project deadlines are met
• Providing administrative support as needed
• Chair and facilitate meetings where appropriate and distribute minutes to all project team members
• Prepare timely and accurate implementation progress reports
• Assess project risks and issues and provide solutions where applicable
• Liaise with service providers on resolution of key issues identified
• Scope reporting requirements and liaise with strategic supplier for implementation and delivery

2. Training and Support
• Provide end user training on the Workshop Management System for the company users across all levels
• Provide end user support in the event of user issues experienced
• Master the capabilities of the system and guide users on how to most effectively use the solution

3. ERS Time and Attendance
• Scope and liaise with operational personnel on unique business setup such as shift structures, legislation on overtime setups
• Import and upload of master data
• Provide end user training on the Time and Attendance system
• Being the Subject Matter Expert in the company and liaising with software service providers on Continuous improvement opportunities

4. General Technical Systems Administration and Implementation
• Assist the Manager, and department, with administration and implementation of systems when necessary
• Perform ad-hoc tasks in relation to the business requirements of the job
• General administration for the department as and when necessary

Determining business needs via consultation, business analysis, and targeted observations.
Assessing existing IT infrastructure and recommending improvements.
Developing and configuring customized SAP solutions.
Writing scripts and programs to create user-friendly interfaces and enhanced functionalities. Deploying SAP solutions and ensuring smooth system integration.
Troubleshooting and resolving issues to optimize performance.
Providing SAP system support and end-user training.
Performing rigorous documentation of SAP processes and presenting progress reports.
Ensuring compliance with industry regulations.
Keeping abreast of the latest SAP offerings, updates, and developments.

Full Stack Developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.
Developing front end website architecture.
Designing user interactions on web pages.
Developing back end website applications.
Creating servers and databases for functionality.
Ensuring cross-platform optimization for mobile phones.
Ensuring responsiveness of applications.
Working alongside graphic designers for web design features.
Seeing through a project from conception to finished product.
Designing and developing APIs.
Meeting both technical and consumer needs.
Staying abreast of developments in web applications and programming languages.

Analyze User Needs
Comfortable Writing and Analyzing SQL Queries
Document Application Process
Programming
Backend Development
Software Design
Design, develop and implement unit and scenario testing for existing code base and for new functionality under development.
Successful track record of developing quality software products and shipping production ready software
Debugging distributed systems with high data loads.
Deep understanding of distributed data model

Analyze User Needs
Comfortable Writing and Analyzing SQL Queries
Document Application Process
Programming
Backend Development
Software Design
Design, develop and implement unit and scenario testing for existing code base and for new functionality under development.
Successful track record of developing quality software products and shipping production ready software
Debugging distributed systems with high data loads.
Deep understanding of distributed data model

Monitor deadlines and progress of all projects to meet client expectations.
Ensure client communication is handled properly for each project.
Manage quality assurance on projects.
Evaluate new project specifications to determine feasibility and requirements.
Ensure staff is properly allocated to project needs.
Oversee existing training protocols and devise new, data-driven methods to enhance employee performance.
Contribute to the development of a high performing, inclusive culture at Impact
Resolve project issues with the team and escalate issues to executives and clients.
Review equipment needs and make recommendations to executives, such as hardware, software, and subscriptions.
Evaluate the performance of Data Specialists and provide candid and timely feedback.

The first important aspect to note is that the successful candidate will work American hours - therefore commencing work at 3:30pm until 12:30am.
The role will be based from home and candidates will need their own laptop and internet connection - (Internet needs to be 20MB fibre connection - cost will be paid by the client)
The role will require being on line during the working hours and providing on-line support to any clients that require IT assistance.
Provide front-line desk and queue support to clients to solve technical issues
Support wide range of client end users with varying levels of technical understanding and knowledge
Properly escalate unresolved issues to the next level of support as needed
Maintain communication with clients to ensure proper follow up on issues through to resolution
Develop and maintain relationships with customers and team members to further enhance customer experience and customer focus
Administrative tasks such as ensuring proper recording, documentation and closure of work tickets including time entries
Preserve and grow knowledge of support procedures, products and services
Recommend procedure modifications or improvements
Utilize excellent customer service skills and exceed customer expectations
Maintain company provided-tools and test equipment and ensure proper calibration and working order.

Duties to include
Performing Close of Business
Performing daily monitoring of all systems implemented
Executing restoring on systems environments,
Troubleshooting failed jobs, and initiating corrective action on all systems.
Creating and providing reports for backup and storage environments and related activities and tasks.
Maintaining tape libraries associated to the tape hardware and the storage.
Preparing to work shift work.

Duties to include:
Install and configure software and hardware
Manage network equipment and technology tools
Cable patching,
Monitor performance and maintain systems according to requirements
Ensure security through access controls, backups and firewalls
Upgrade systems with new releases and models
Users Access creation change and deactivation process
Provide Folder Access rights on File Servers
Management of Active Directory
Provide Remote support to staff and clients across Africa
Provide assistance to Mauritius Technical Team
Follow-up with Helpdesk to identify pending issues and escalations
Provide support for Telephony PABX extension creation and troubleshooting
Escalation follow up and meetings with Mauritius Team
Troubleshoot issues and outages
Build an internal wiki with technical documentation and manuals

Fully maintain the production Postilion systems, ensuring maximum availability & uptime as per the agreed Service Level Agreements
Configuration of system parameters & implementing system changes as per business change control procedures
Supporting the operation and monitoring of the production systems
Ensure the systems are fully PCI compliant and all re-occurring security tasks (e.g. encryption key changes) are performed in a controlled manner
Attending to and resolving customer queries and issues
Provide technical support to the Client Services and Operations teams
Assist Operational teams in preparing environment for maintenance procedures (OS patching) by re-routing transaction traffic to backup\secondary systems
Software installations and configurations
Ensuring all system documentation,(Operational, technical & BC\DR) is accurate and up to date
Defining the operational routines applicable for the systems deployed to deliver the service, and authorising any changes to them
Allocating and assigning fault calls to Technical support staff/3rd parties and prioritising, expediting and escalating resolution
Defining service performance metrics and monitoring and reporting of them to Management and Customers as appropriate
Undertaking capacity planning exercises to ensure the systems are capable of delivering the contracted services
Specifying new system requirements to deliver new services
Defining, reviewing and testing the Disaster Recovery plans necessary for business continuity
Assisting with the implementation of both internal and customer-driven projects
Performing application testing for new internal/external requirements
Work with QA team to ensure appropriate test strategies are in place for all Postilion changes

Prepares the organisations Information Security plan based on Best Security and Governance practices
Prepares and schedules security testing and vulnerability assessment in conjunction with Technology Services departmental heads
Leads the preparation of the cyber and information security plan and establishes the Governance, Security and Risk goals, objectives, and departmental operating procedures in conjunction with the Technology Services Heads
Develops and updates Security and Governance policies procedures and processes for the Technology Services division in conjunction with the other Technology Services Managers
Formulates the Technology Security and Governance budget and monitors the OPEX and CAPEX in line with the approved budget
Checks that all technology systems are properly configured to ensure that there is no financial loss on all transaction types from all technology systems
Leads the research, design, testing, control, and maintenance of all Security solutions in response to evolving business needs
Ensuring security is factored into the designing and implementation of all Technology Security and Governance systems
Managing and maintaining security systems and their corresponding or associated software, such as intrusion detection systems, cryptography systems, and anti-virus software for the organisation

Key Responsibilities
Administrative, Governance, and Financial Responsibilities of the ICT function:
Preparation of annual budgets for ICT services i.e. OPEX AND CAPEX
Authorization of all purchases and expenditure within the approved budget & Cost control, including data and airtime
Ensuring all licenses and service level agreements are up to date and fully paid for
Development and implementation of ICT Policies
Responding to and addressing issues arising from internal and external audits
Continuous review and testing of ICT disaster recovery and business continuity plans
Chairing all monthly ICT Steering Committee meetings and weekly ICT departmental meetings
Providing weekly and monthly OPCO reports and ad hoc reports requested by Group ICT management.
Operational Processes Responsibilities:
Design, implementation, and maintenance of ICT network infrastructure
Ensuring maximum availability and utilization of all Business Systems
Enhancing ICT security for the business data, ICT hardware, networks, and all software products
Ensuring full availability of wired and wireless networks, WIFI, LAN, WAN, Unified communications, multi-function devices & server environments
Overseeing the administration of and continuous improvement review of all business applications such as SAP, CanePro, LIMS and TriMed.
Development, monitoring, and maintenance of service level agreements (SLAs) and support contracts with service providers and internal customers
Overseeing the Help (Service) desk to ensure full capturing of all ICT faults and issues and follow-up
People and Leadership Responsibilities:
Providing direction and leadership in line with Success management principles and changes in the business environment e.g. ICT business continuity plans during pandemics, storm damages etc.
Training, development, and succession planning for all critical ICT positions
Enforcement of adherence to the company’s code of conduct and operating procedures and instructions
Research and development for ICT innovation and systems improvement with Business Process Owners
Safety & Health Responsibilities:
Enforcement of adherence to the SHE Policies & Procedures for ICT services
Development and promotion of a culture of behavior-based safety
Sharing best practices and learning

Ensure all issues requiring ICT support are recorded in the Service Desk systems.
Ensure timely resolution of all issues as assigned in Service Desk systems.
Track own Help Desk performance metrics to ensure ICT department meets business support objectives.
Provide support for QEOSH and AUDIT Systems
Identify and recommend appropriate ICT resourcing across the business.
Coordinate all IT related training for the business.
Assess, Analyse, Identify and recommend training for business users as required
Contribute to production of departmental budgets
Manage departmental expenditure and execute the budget
Identify and participate in the recruitment of competent ICT resources. Conduct performance appraisals and ensure attainment of set objectives and provide performance feedback for direct report.
Administer Business Systems to ensure uninterrupted ability to transact following the Systems Development Life-Cycle model.
Maintain a project management office where all group IT projects are documented and tracked centrally.
Manage projects by organizing, enforcing adherence to Project Plans and motivating project teams.
Identify and lead adoption of a project management methodology as well as manage project risk, scope and resources in line with identified methodology.
Ensure adequate communication to all stakeholders on all open projects.

KEY PERFORMANCE UNITS:
• Ensure policies and procedures are adhered to
• Investigate breached calls
• Take corrective actions to eliminate calls that falls outside SLA

IT Support / User support
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
• Where required, administer and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
• Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
• Liaise with third-party support and PC equipment vendors.

Systems
• Patch Management
• Manage Redstar Back up System and ensure that all employees have backed up their system

Licenses
• Ensure that all products are licensed
Audits
• Perform Desktop Audits on laptops and desktops that is on the network on a yearly basis.

Duties to include
Hardware, Software Implementation and support
Network Infrastructure Implementation and support
Network security
Cloud Computing and Collaboration
Operating Systems Management and Support
Data backup and recovery
Front-line technical support to customers
Provision of accurate and consistent solutions to customer issues
Business Development
Project planning and commissioning

Implement the Bank’s Information Technology strategy and ensure that the Bank has the appropriate IT Infrastructure to effectively support the achievement of its objectives.
Determines and manage technology solution deployment to signed merchant and corporate partners.
To manage the IT budgets achieving Value for Money.
Support the design, development and implementation of the Bank’s IT Strategy, systems and applications.
Direct and oversee all IT /Business Solutions related projects to ensure that they are delivered and deployed cost effectively.
Oversee and maintain a secured IT platform for the entire banking operations ensuring appropriate IT Controls are implemented and maintained.
Ensure that all IT systems are implemented and maintained to required standards.
Oversee systems development and enhancement and the integration of new systems with existing systems
Ensure that IT systems and procedures promote data and bank information security and business continuity
Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
Oversee provision of end-user services, including help desk and technical support services.
Manage telecommunications infrastructure development plans and projects.
Procure, negotiate, manage and monitor of contracts for ICT services provided by third parties ensuring effective service delivery
Manage the relationships with contractors and suppliers
To provide clear, succinct and cogent reports to required deadlines for the Board, Committees, the Chief Executive, Management Teams and key stakeholders as required.

Implement and maintain the Network Infrastructure of the Bank.
Monitor and administer the Network as well as information security systems.
Ensure the IT Infrastructure, its data, files and applications are protected against known threats and attacks and reacting to emerging
threats to minimize any risk of comprise of the IT Infrastructure.
Review and make recommendations to provide adequate levels of IT security in line with best industry practice and/or in response to new cyber threats.
Provide internal guidance and advice to all business areas in matters of IT security, governance and protection
Administer & manage servers & Data Centre infrastructure for both Production and Disaster Recovery Plan.
Act as a ‘point of technical expertise’ supporting IT Service Support Staff in all matters relating to IT Infrastructure, Data Centre and WAN/LAN. Train users on the business information systems, technologies as well as security awareness.
Implement and manage the Business Continuity & ICT Disaster Recovery operations.
Manage & track ICT Assets and allocated ICT Projects.
Collaborate and support other functions to ensure new areas of support are taken on effectively and efficiently with appropriate handover
Assist the Head of ICT to manage 3rd party service providers to ensure they meet Service Level Agreements (SLAs).
Any other duties as requested from time to time by the Head of ICT.

Plans periodic system activities, procedures and delivery schedules for integration and implementation. Design, develop, install, and manage application enhancements and upgrades. Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise. Provides corrective action to system incidents and advise on all permanent issue resolution. Prepares Service Level Agreements (SLA) with stakeholders. Compile and maintain inventory of company software and systems assets and their corresponding contracts/agreements. Ensure services are operating at optimal levels by checking activity logs for both the application, DB and OS. Ensure the availability of testing and production environments for systems. Manages system operations processes and procedures including system performances, disaster recovery, design and implementation. Facilitates the identification of feasible solutions in support of business requirements. Safeguards the organizations data assets by ensuring data integrity and consumerate logical access.

Installing and configuring hardware and software components to ensure usability.
Troubleshooting hardware and software issues.
Ensuring electrical safety standards are met.
Repairing or replacing damaged hardware.
Upgrading the entire system to enable compatible software on all computers.
Installing and upgrading anti-virus software to ensure security at the user level.
Performing tests and evaluations on new software and hardware.
Providing support to users and being the first point of contact for error reporting.
Establishing good relationships with all departments and colleagues.
Conducting daily backup operations.
Managing technical documentation.

The Technical Tester will be responsible for the planning and execution of technical test related activities for developed business applications, ensuring that they are effectively tested against agreed functional and non-functional requirements prior to, and post production deployment. Review, analyze and identify test requirements based on the functional and design specifications from technical documentation (Business/Development briefs, Use Case Diagrams, Architectures and/or Integration Documents) and ensure full understanding of individual deliverables. Perform regression and ad-hoc testing of system components potentially affected by system changes. Actively participate in daily Scrum and project planning meetings. Hands-on experience in Mobile application manual testing on different Mobile devices including phones and tablets across various platforms like iOS, Android, Blackberry, Windows, etc.Hands on experience in testing application on Physical devices, simulator and Cloud, Testing Cross-browser, multi-lingual Testing experience, Strong understanding of mobile networks and knowledge on mobile development and test tools, Test case writing, Execution and Defect Management experience, Reviewing test cases developed and the test execution results Assisting junior team members with resolution of technical issues. Experience level of 3-5 years, Certified Agile Level test resources, e-Commerce, m-Commerce, Gherkin -based tools, Agile Testing – certified, Acceptance Test Automation