Engineer - Lusaka - Zambia

• Home
• Jobs
• Job Page

Fully maintain the production Postilion systems, ensuring maximum availability & uptime as per the agreed Service Level Agreements
Configuration of system parameters & implementing system changes as per business change control procedures
Supporting the operation and monitoring of the production systems
Ensure the systems are fully PCI compliant and all re-occurring security tasks (e.g. encryption key changes) are performed in a controlled manner
Attending to and resolving customer queries and issues
Provide technical support to the Client Services and Operations teams
Assist Operational teams in preparing environment for maintenance procedures (OS patching) by re-routing transaction traffic to backup\secondary systems
Software installations and configurations
Ensuring all system documentation,(Operational, technical & BC\DR) is accurate and up to date
Defining the operational routines applicable for the systems deployed to deliver the service, and authorising any changes to them
Allocating and assigning fault calls to Technical support staff/3rd parties and prioritising, expediting and escalating resolution
Defining service performance metrics and monitoring and reporting of them to Management and Customers as appropriate
Undertaking capacity planning exercises to ensure the systems are capable of delivering the contracted services
Specifying new system requirements to deliver new services
Defining, reviewing and testing the Disaster Recovery plans necessary for business continuity
Assisting with the implementation of both internal and customer-driven projects
Performing application testing for new internal/external requirements
Work with QA team to ensure appropriate test strategies are in place for all Postilion changes

Key Skills
Exceptional knowledge and experience with both E - commerce Payment Systems
Excellent knowledge and experience of ACI’s Postilion Transaction Switch suite
Good knowledge and experience with Postilion ConfigServer and terminal software (eSocket.POS)
Experience and knowledge of payment card technologies (EMV, magnetic stripe & contactless) and card types (debit, credit, pre-paid and gift cards)
Understanding and experience of payment clearing and settlement functions through reconciliation processes
A good level of understanding of LAN and WAN based network technologies, including TCP\IP & UDP/IP
Knowledge and understanding of IT Security techniques (encryption, hashing, tokenization) and industry standard protocols (SSL, IPsec)
Good understanding of the Payment Card Industry and Payment Application data security standards relating specifically to payment systems and environments
Experience with administering Microsoft Windows server environments
Knowledge of administration and maintaining MS SQL Databases
Excellent analysis, identification and problem resolution skills
Ability to troubleshoot problems in a logical and disciplined manner
Excellent verbal and written communication skills, both internally and with customers
Ability to document activities, problems and procedures clearly, accurately and concisely
Ability to manage towards defined goals and milestones
Ability to effectively plan, prioritise and multi-task in a complex operational environment without sacrificing work output or quality
Disciplined, with a close attention to detail
A demonstrated ability to work under pressure and to tight deadlines preferably in a 24x7 real-time operational server environment
Ability to manage 3rd party suppliers to ensure that they are managed effectively
A motivated, pro-active, self-starter with a success-oriented attitude