Information & Communications Technology Manager - Out of Harare,Zimbabwe

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Key Responsibilities
Administrative, Governance, and Financial Responsibilities of the ICT function:
Preparation of annual budgets for ICT services i.e. OPEX AND CAPEX
Authorization of all purchases and expenditure within the approved budget & Cost control, including data and airtime
Ensuring all licenses and service level agreements are up to date and fully paid for
Development and implementation of ICT Policies
Responding to and addressing issues arising from internal and external audits
Continuous review and testing of ICT disaster recovery and business continuity plans
Chairing all monthly ICT Steering Committee meetings and weekly ICT departmental meetings
Providing weekly and monthly OPCO reports and ad hoc reports requested by Group ICT management.
Operational Processes Responsibilities:
Design, implementation, and maintenance of ICT network infrastructure
Ensuring maximum availability and utilization of all Business Systems
Enhancing ICT security for the business data, ICT hardware, networks, and all software products
Ensuring full availability of wired and wireless networks, WIFI, LAN, WAN, Unified communications, multi-function devices & server environments
Overseeing the administration of and continuous improvement review of all business applications such as SAP, CanePro, LIMS and TriMed.
Development, monitoring, and maintenance of service level agreements (SLAs) and support contracts with service providers and internal customers
Overseeing the Help (Service) desk to ensure full capturing of all ICT faults and issues and follow-up
People and Leadership Responsibilities:
Providing direction and leadership in line with Success management principles and changes in the business environment e.g. ICT business continuity plans during pandemics, storm damages etc.
Training, development, and succession planning for all critical ICT positions
Enforcement of adherence to the company’s code of conduct and operating procedures and instructions
Research and development for ICT innovation and systems improvement with Business Process Owners
Safety & Health Responsibilities:
Enforcement of adherence to the SHE Policies & Procedures for ICT services
Development and promotion of a culture of behavior-based safety
Sharing best practices and learning

Key Skills
A results-driven hardworking team player able to command authority
A responsible person of integrity and ethical behavior
Highly developed communication and presentation skills for executive audiences
Collaboration, Influencing and Building Strategic and Diverse Relationships.
Strategic thinker with good analytical and problem-solving capabilities.
Excellent organizational and leadership skills, and stakeholder engagement.