Quality Assurance Manager - Lusaka, Zambia
- Harare, Zimbabwe
Job Details
| Job ID: | #17443 |
| Job Location | Lusaka, Zambia |
| Company Type | Retail |
| Job Role | Quality Assurance Manager |
| Joining Date | ASAP |
| Employment Type | Full Time |
| Monthly Salary | Neg |
Preferred Candidate
| Career Level | Senior Management |
| Years of Experience | 6 |
| Residence Location | Lusaka, Zambia |
| Gender | Not Specified |
| Nationality | Zambian National or Resident |
| Degree | Diploma |
Job Description
Define and implement SQA strategies & policies around high risk materials to ensure long term success of the brand
Setting direction for long term continuous supply of high risk materials.
Align with suppliers on international / local QA&FS requirements and trends
Strategically manage SQA risk through structured and strategic risk assessment
across Africa on Cat A materials
Planning:
Accountability for compliance with Global SQA requirements
Attend international QA&FS conference calls
Take the lead as part of a cross functional team in various QA&FS related
projects. Identify QA&FS gaps and draw up action plans to close these.
Support 100% approved supply
Execution:
Coach, support and train local suppliers on the brands Global QA requirements,
with specific focus on building capability in supplier and Franchisee teams. Visit
restaurants and suppliers across Zambia
Manage supplier approval and ongoing performance against audits (Food
Safety, Quality Systems, Packaging, Distribution)
Formulate and drive Corrective Action plans with suppliers
Handle requests from suppliers for Alternative Minimum Standards (AMS
Through execution team, ensure product cuttings are performed on core
products as per the brand requirements
Review of supplier KPI’s and drive corrective and preventative control
Signing off Specifications and Quality Assurance Programs with your suppliers
Supplier visits / approval of new suppliers/Line sign off and new product
production sign off
Ensure SQA related customer complaints are addressed with feedback.
Consolidate and trend level 1 complaints.(Foreign objects, alleged food
poisoning and allergens)
Monitor RPC complaints process through Administrator role and ensure
trending of data and insights around corrective actions are completed for your suppliers.
Support recall of non-conforming product
Ensure all your suppliers are loaded
Calibration of auditors to brand expectations
Work closely with operations department to finalize CSL’s
Key Skills
Influencing, collaboration, communication, capability development, strategic thinking,
risk assessment, business savvy, people development.
Required Skills
Experience in QSR advantageous.
Team Leadership and people development experience.
HACCP Programs
Lead Auditor Programs
Exposure to global QA&FS programs and principles advantageous.
Additional Requirements
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