Available Jobs - Retail / Wholesale / FMCG(14)

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Manage and control the sale of meat products, whilst maintaining a stable supply of meat products
Maintain accurate records of stock sales and compare those correctly against the daily cash sales, whilst maintaining consistency with general book-keeping records.
Opening and closing up the shop during the designated working hours and days.
Ensure that all food hygiene and safety standards are met and keep up to date with industry standards
Ensure that funds received from daily sales are correctly accounted and deposited into the company accounts.
Receive, inspect, record and store meat upon delivery, ensuring that quality and safety of meat products is maintained to a satisfactory standard.
Ensure consistent levels of quality and efficiently manage customers’ demands when preparing special cuts of meat.
Evaluate the performance of staff and supervise their daily activities, whilst motivating and developing the team through established objectives & strategies.
Inspect equipment regularly to ensure it is in good working order and safe to use and oversee maintenance and repair where appropriate

Responsibilities include but are not limited to
Manage rotas ensuring adequate cover for the shop floor for customer service opening & closing times, replenishment. Sending a month in advance to the team.
Lead and be responsible on recruitment, interviews, selection, training and development of new employees
Carry out annual performance reviews on each team member in order to manage and motivate individuals as well as providing clear direction and support
Responsible for the induction and development of the team by providing on the job training and assessing progress, through written reviews and probations
Completing payroll activities, including sending new starter, employee changes and leaver information to HR accurately and on time. Train and develop the team to ensure they deliver outstanding customer service
Reviewing the team performance providing immediate feedback (both positive and development) in order to recognize and praise excellent performance and to develop areas of need
To identify and proactively manage any poor performance issues using appropriate company policy.
Completing and updating all retail targets and communicate to the team.
To ensure all HR and H&S policies and procedures are adhered to.
To comply with Data Protection and GDPR regulations relevant to the business and ensure correct practice is adhered to.
Support the Head of Retail by ensuring a consistent and exceptional standard of customer service in all retail locations
Build a good supportive relationship with Head of Retail, the Buyer and the Management team.
Communicate effectively both verbally and written.
Deputize for the Head of Retail in their absence
Ensure the retail shop is always presented and merchandised to the highest standards whilst maintaining focus on the most profitable items and ensuring delivery of the retail KPIs
Focus on increasing Sales, ATV and conversion to drive margin and profit and achieve targets.
To understand daily, weekly and monthly store targets, clearly identifying what this means in terms of sales, profitability, costs, staffing levels and ensuring this information is communicated effectively to the team
Completing the morning briefs, a daily deployment planner which will enable you to focus the team to drive customer service and sales
To ensure outstanding presentation and visual merchandising standards are maintained at all times. Ensure the shop is tidy, clean and full at the end of the day.
Understanding the impact that visual merchandising and balance of price points has on the customer conversion, average spend and gross profit margin results
Opening, closing and cashing up correctly, ensuring all paperwork for the day has been completed correctly, including targets for the next day and a comprehensive handover
Ensure all staff are kept up to date on changes to products, offers and promotions.
To reduce stock loss in store. Observes safety and security procedures. Reports any misuse or theft of stock Head of Retail.
To comply with legislation requirements concerning the sale of food & Drink

Resolving customer issues to their overall satisfaction.
Maintaining an overall management style that follows company best practices.
Providing leadership and direction to all employees.
Ensuring product quality and availability.
Working closely with the branch manager to lead staff.
Overseeing retail inventory.
Assisting customers whenever necessary.
Organizing employee schedule.
Ensuring that health, safety, and security rules are followed.
Ensuring a consistent standard of customer service.
Motivating employees and ensuring a focus on the mission.
Maintaining stores to standards, including stocking and cleaning.
Completing tasks assigned by the general manager accurately and efficiently
Supporting branch manager as needed.

Responsible for the delivery of the sales turnover, volume budgets and growth, the development and discipline of staff at the branch.
Responsible for the customer service and growth at the branch
Branch Manager is the custodian of stocks and assets at their branch.
Compliance issues at the Branch

The role will take on several responsibilities -
Management of the shop, oversee cleanliness, layout, etc
Management of the shop staff
Price analysis of competition
Understand the consumer market and presenting new ideas to increase sales and improve the level of new customers.
Reporting on shop sales, advising management of shop turnover on a weekly basis.

Management of the day to day operations for all the shops under the ROM's portfolio
Setting and attainment of Turnover and Volume targets.
Responsible for managing Gross Profit against target.
Management of OPEX for the shops.
Ensuring Standard Operating Procedure compliance by all staff.
Maintaining stakeholder relationships- Suppliers and Customers.
Responsible for all HR issues such as recruiting, managing leave days and discipline Shop Staff.
Responsible for ensuring growth of their portfolio- identifying and opening new shops.

Generating leads.
Meeting or exceeding sales goals.
Negotiating all contracts with prospective clients.
Helping determine pricing schedules for quotes, promotions, and negotiations.
Preparing weekly and monthly reports.
Giving sales presentations to a range of prospective clients.
Coordinating sales efforts with marketing programs.
Understanding and promoting company programs.
Obtaining deposits and balance of payment from clients.
Preparing and submitting sales contracts for orders.
Visiting clients and potential clients to evaluate needs or promote products and services.
Maintaining client records.
Answering client questions about credit terms, products, prices, and availability.

Drive the sales effort for the retail & hospitality divisions Formulate and implement the group sales strategy
Manage business profitability
Strengthen and maintain customer business relationships
Strategic market penetration including identifying new business
Ensure principal satisfaction and retention
Corporate governance

Define and implement SQA strategies & policies around high risk materials to ensure long term success of the brand
Setting direction for long term continuous supply of high risk materials.
Align with suppliers on international / local QA&FS requirements and trends
Strategically manage SQA risk through structured and strategic risk assessment across Africa on Cat A materials
Planning:
Accountability for compliance with Global SQA requirements
Attend international QA&FS conference calls
Take the lead as part of a cross functional team in various QA&FS related projects. Identify QA&FS gaps and draw up action plans to close these.
Support 100% approved supply
Execution:
Coach, support and train local suppliers on the brands Global QA requirements, with specific focus on building capability in supplier and Franchisee teams. Visit restaurants and suppliers across Zambia
Manage supplier approval and ongoing performance against audits (Food Safety, Quality Systems, Packaging, Distribution)
Formulate and drive Corrective Action plans with suppliers
Handle requests from suppliers for Alternative Minimum Standards (AMS
Through execution team, ensure product cuttings are performed on core products as per the brand requirements
Review of supplier KPI’s and drive corrective and preventative control
Signing off Specifications and Quality Assurance Programs with your suppliers
Supplier visits / approval of new suppliers/Line sign off and new product production sign off
Ensure SQA related customer complaints are addressed with feedback. Consolidate and trend level 1 complaints.(Foreign objects, alleged food poisoning and allergens)
Monitor RPC complaints process through Administrator role and ensure trending of data and insights around corrective actions are completed for your suppliers.
Support recall of non-conforming product
Ensure all your suppliers are loaded
Calibration of auditors to brand expectations
Work closely with operations department to finalize CSL’s

Souring new products
Using market research to get ideas for products that customers will want
Helping to oversee the design and manufacture and planning how to market and promote the product to the public
Defining product marketing communication objectives
Comparing the company’s products to competitor’s products in order to assess competition in the market
Providing management with analyses and reports and responding to questions and requests from management
Specifying and overseeing the research needed to determine the needs and desires of customers
Reviewing and adjusting inventory levels and product production schedules to maintain product availability

Coordinates chick bookings & deliveries with chicks’ clients to ensure proper chicks management
Sends chicks bookings daily, weekly, or bi-weekly to Retail Chicks Coordinator to get approval
Checks sales reports from cashiers and communicates variances to relevant department as per SOP
Ensures that all customer care issues are handled & followed up
Reconciles payment received against cash sales daily
Receives and banks all cash daily as per SOP
Manages petty cash & updates petty cash spread sheets
Uses POS system reports to monitor theoretical stocks accompanied by physical check as per SOP
Responsible for raising GRVs and reports variances to the Regional Sales Manager
Carries out stock take to prevent stock-out as per SOP
Reports all expiring, infested and damaged stocks as per SOP
Assists with monthly stock takes and year end stock takes
Communicates recommendations to improve system
Ensures Branch compliancy at all time as per Brand Standards Audit document
Educates Branch staff on Branch SOPs & ensures SOPs are available and displayed for all to see

Develop and manage the performance of subordinates in achievement of agreed strategy, business plans and budgets.
Co-ordinate and supervise the inflow of cattle on a daily, weekly and monthly basis to ensure stable production.
Implement & supervise the business processes to ensure the region is regulation compliant, efficient and effective.
Develop & maintain business relationships key to the operations success.
Manage the slaughters and sales as well as quality of product.
Manages & controls operations of farm and buying stations.
Reviews and controls financial expenditure.
Ensures a continuous cycle of review for improvement.
Responsible for repairs and maintenance on buildings and equipment.

To deliver individual stores sales growth and profitability targets, through ensuring that the customer is at the heart of everything we do, that all selling, promotional and operational initiatives and processes are effectively implemented and executed in a sustainable way, and by identifying, developing and coaching, and retaining a highly competent and energized store team, who take ownership and accountability for their business.

Social media account management
General managing of the shop
Assisting the sales ladies' in the shops during peak periods
Checking of stock orders and inventory levels at the warehouse