Camp Supervisor - Mumbwa, Zambia

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The Camp Supervisor is fully responsible for the requirements of the position in the absence of the incumbent. However, it is critical that the supervisor act as a “care taker” when filling in, and that system or policy changes are not made in the absence of the incumbent.
This position is accountable to the Head of Tourism. In broad terms the camp supervisor oversees the following key performance areas:
Management and training of the lodge staff in line with the standards
Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained
Maintain the highest standards of housekeeping and maintenance and ensure that style and design is not eroded
Effective financial management through the administration of orders and effective stock control
Effective communication and maintenance of lodge relations Skills & Experience
Manage day to day operations
Overseeing meal service
Managing stock, breakages
Manage staff in terms of discipline and service
Hosting guests
Check ins and outs

Key Skills
A developmental approach to staff
Assertiveness, patience, and good organizational skills
Understanding of housekeeping and maintenance procedures
An awareness of developments within the food and lodge industries
Attention to detail
Exceptional English
Good computer literacy
Excellent management ability and communication skills