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The Camp Supervisor is fully responsible for the requirements of the position in the absence of the incumbent. However, it is critical that the supervisor act as a “care taker” when filling in, and that system or policy changes are not made in the absence of the incumbent.
This position is accountable to the Head of Tourism. In broad terms the camp supervisor oversees the following key performance areas:
Management and training of the lodge staff in line with the standards
Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained
Maintain the highest standards of housekeeping and maintenance and ensure that style and design is not eroded
Effective financial management through the administration of orders and effective stock control
Effective communication and maintenance of lodge relations Skills & Experience
Manage day to day operations
Overseeing meal service
Managing stock, breakages
Manage staff in terms of discipline and service
Hosting guests
Check ins and outs

Responding to inquiries about our company's services and offerings.
Determining each client's requirements, including destinations, length of stay, and transit time.
Ensuring that clients pay the deposit before you commence with bookings.
Informing clients about the cancellation policy, including salient dates and all penalties.
Ascertaining and adhering to the available budget.
Selecting the most appropriate transport based on the available finances, requisite departure and arrival times, and preferred duration of transit.
Securing accommodation that is best suited to the budget and location of choice.
Planning excursions based on each client's needs and interests.
Accounting for mobility and medical needs during each phase of the trip planning process.

Suggest suitable travel options that best suite clients' needs
Plan and organize travels
Book tickets, reserve accommodation, organize rental transportation
Inform clients and provide useful travel material such as guides, maps and event programs
Collect deposits and balances
Offer and promote different services and offerings
Keep learning about latest industry trends
Build and maintain relationships with clients

Advising clients about suitable travel options in accordance with their needs, wants and capabilities
Help plan trips to domestic or international destinations, tours, group packages, accommodation, transfers, insurance and fares