Engineering Technician - Johannesburg, South Africa

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Purpose of Role:
Provide excellent customer service, product knowledge and technical expertise to all internal and external customers and employees of the company. Support the Technical team to meet deadlines, business objectives and the customer's needs in relation to products and service. Ability to quickly identify and escalate significant technical issues and develop positive solutions to complex challenges. Ensure Goods Received Advice notifications are processed in an accurate and timely manner, together with providing quality customer liaison and query handling, in accordance with company procedures.

Key Accountabilities
Engineer and modify bills of material according to data sheet/ order
Loading of materials and purchase items for pump projects on SAP
Liaise with the drawing office
Supply data to draughtsman and ensure drawings are in accordance with the data sheet specifications, expedite drawings from draughtsman
Handle internal queries from sales, purchasing and production departments
Ensure the efficient and effective engineering of all non — standard bills of materials and their associated functions
Enter non-standard and standard jobs on to SAP system
Complete customer project documentation
Handling all queries from customers/suppliers
Planning
Read, check and generate drawings/ documents
Attend to enquiries
Update and check IMN's
General enquiries with suppliers
Verify pump and material selection, performance, mechanical seal selection and auxiliaries
Comply with and enforce all KSB policies and procedures
9 Assist fellow employees with daily functions as and when required
Carry out all other reasonable tasks that may be delegated from time to time

Key Skills
• Strong Interpersonal communication skills,
• Committed to customer care,
• Ability to work under pressure,
• Mechanically minded,
• Positive can do' attitude,
• Ability to meet deadlines