Product Head-Secured Asset Finance - Lusaka - Lusaka, Zambia

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Create & nurture a vibrant, productive sales team and coordinate all the sales & marketing activities in the region;
Lead in formulation and implementation of efficient collection strategies to enhance positive business performance;
Ensure the portfolio is performing within or above the company acceptable limits and ensure service levels meet or exceed customer expectations;
Coordinate the development of key performance goals for functions and direct reports;
Oversee daily operations of the department through supervision of direct reports and give guidance on policies relating to lending;
Ensure development of tactical programs to pursue targeted goals and objectives of the department;
Maintain and develop existing and new relationships to optimize quality of service, business growth, and customer satisfaction;
Communicate strategy and results to the department’s employees and organize trainings to improve technical skills of department staff;
Engage with the executive in broader organizational strategy planning and report key results to inform decision making;
Develop best practices to achieve departmental goals and analyze any department related issues and provide immediate resolutions;
Assist in employee recruitment, performance evaluation, promotion, retention and termination activities;
Address employee grievances and build positive working environment for employees to improve on productivity;
Develop department budgets and establish cost-reduction initiatives;
Monitor and evaluate the Relationship Officers performance to generate a healthy portfolio on a monthly basis, including client satisfaction metrics;

Key Skills
Proficiency in MS Packages
Knowledge of relevant legislation
Project management
Ability to gather market intelligence
Ability to detect and solve institutional risks especially operational risks – Fraud and non- repayment.
Good analytical skills
Report writing
Budgeting knowledge
Ability to undertake research
Leadership and organizational skills
Presentation skills
Interpersonal skills
Strategic Vision and Agility
Capacity Building
Action-oriented
Problem-solving aptitude