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Duties to include:
Install and configure software and hardware
Manage network equipment and technology tools
Cable patching,
Monitor performance and maintain systems according to requirements
Ensure security through access controls, backups and firewalls
Upgrade systems with new releases and models
Users Access creation change and deactivation process
Provide Folder Access rights on File Servers
Management of Active Directory
Provide Remote support to staff and clients across Africa
Provide assistance to Mauritius Technical Team
Follow-up with Helpdesk to identify pending issues and escalations
Provide support for Telephony PABX extension creation and troubleshooting
Escalation follow up and meetings with Mauritius Team
Troubleshoot issues and outages
Build an internal wiki with technical documentation and manuals