Business Development Manager - Lusaka, Zambia

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Drive New business development activities on an end to end basis making use of all 4 main corridors.
Manage and Grow profitability on current existing portfolio of customers with addition of alternative service sales.
Manage the Commercial Back office to set performance KPI.
Manage the Corridors Matrix rate structure, negotiation, and monthly formulization to all Internal Stakeholders.
Co-ordinate all Corridor related operational and commercial activities in conjunction with the various heads of Departments and Port offices Obtain and compile statistics relating to Corridor operational and commercial activities in an efficient and pro-active manner to achieve weekly, monthly and quarterly results in line with the Corridors Development action plan.
Improve & develop market shares through active exploitation of sales leads,
market research and competitor analysis in conjunction with Commercial Department objectives.
Monthly reporting, ensuring timely & accurate and KPI adherence to set objectives.
Pipeline development and reporting.
JOB FUNCTION: LIST KEY TASKS & RESPONSIBILITIES
Corridor Development
Monitor/set goals in terms of quality of service from Beira port, Durban Port, Dar es Salaam Port & Walvis bay Port,
Measure / control/ report on Corridor development achievement
Provide Market research and analysis in line with Corridor Development and Commercial Objectives
Per-form competitors research and analysis in line with Corridor development and commercial objectives
Maintain close communications between customer and operations to ensure uniform understanding of customer expectations and proposed solutions, timeline, costs, and results.
Perform any other duties as assigned by the department head
Operational Activities
Development, maintain and compile central monthly Corridor rates, Buying rates from suppliers(Air Freight & Seafreight) -Commercial Platform.
Market Intelligence:
Quotation &Tender Management :
Manage the Quotations activity, monitor and improve the related performance (hit rate, response time, etc.)
Manage tender responses within prescribed deadline
Manage back office quotation software execution, KPI and targets
Manage tender responses as per required tender requirements: Technical document production.
Accounts management :
Manage key account Customer (Existing)
Identify commercial performance gaps and put corrective actions in place with the operations team
Monitor and report profitability analysis on accounts
Participate in debt recovery actions
Monitor customers’ satisfaction issues
Produce and attend the a monthly/quarterly KPI’s review per customer per month.
Escalate opportunities with regional/global impact to regional/corporate sales teams
Provide input and support for regional/global RFQs and/or for regional/global customers
Monitor contract compliance and for regional/global accounts proactively escalate non- compliance issues to regional/corporate sales teams.
Provide monthly reporting on-time and within the agreed framework
Drive Business development on current Key account customers
Pipeline development and reporting
Systems management :
Manage CRM data input, accuracy and reporting.
Manage CRM admin team
Manage quotation tool templates, accuracy and updates for Lusaka
COMMERCIAL ACTIVITIES
Identify market opportunities and consumer requirements; define competitors share, strengths and weaknesses; forecast projected business; establish targeted market share.
Sustain rapport with key current and prospective accounts by making periodic visits; exploring
specific needs; anticipating new opportunities.
Respond to sales inquiries from new and existing customers.
Deliver presentations of the company services at conferences, customer sites and exhibitions.
Achieve annual sales goals and targets.
Maintain the company's contact CONCERTO database management with up-to-date contact, accurate and activity details.
Produce weekly/monthly/quarterly sales reports

Key Skills
Good team player
Able to cope under stress conditions
Be customer orientated
Have natural authority / leadership
Be administratively organized
Ability to work independently
Excellent communication and writing skills
Excellent interpersonal skills and a collaborative working style
Must be fluent in both written and verbal English.
Must be fluent with Microsoft applications such as Excel, Word and Power Point.
Able to work under pressure and meet deadlines timeously.
Must be able to work independently, be self-assured and have a diplomatic personality