Operations Manager (Financial Services) - Harare,Zimbabwe

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Internal Contacts
Managing Director– Supervision, Briefings and updates
Finance– budgeting for the division and cost control issues
Subordinates– allocation of duties, supervising, feedback and updates
Board of Directors- Updates and sharing information
Human Resource Officer – attracting and retention of employees manning the operations division
Marketing & Business Development Manager – collaborating in business development and the marketing of company products and services
Risk Manager – internal controls development to improve operations
ICT Manager – application of technologies during underwriting and claims processing to ensure for both effectiveness and efficiencies
Contribution to strategy formulation
Contribution to Policy Formulation and Procedures
Budgeting and cost control
Underwriting Management
Customer and Broker Relations
Business Development
Reinsurance Management
Claims Management
Risk and Compliance Management
Training, Development and Administration

Key Skills
Results Focus
Financial / Business Acumen
Organisational Awareness
Technical/ Professional/ Managerial Expertise
Customer service orientation Interpersonal relations
Communication and influence